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This article is available also in Ukrainian language.

Who?

IOM Slovakia provides cash assistance to any family member providing full-time care in Slovakia to an adult Ukrainian national with a disability or to an adult Ukrainian national with specific needs who are registered with the UNHCR and were assessed as eligible applicants (the “applicants”).

What?

Cash assistance of 508 EUR to the carer of a person with a disability and of 300 EUR directly to the person with specific needs per month for three months.

How?

The applicant has to be registered with the UNHCR – for more information please visit: https://help.unhcr.org/slovakia/cash-assistance/.

You can find the nearby UNHCR registration centre on the website: https://help.unhcr.org/slovakia/cash-assistance/centre-locations/.

Or call these IOM’s toll-free Infolines to get information about the UNHCR registration centres:

0800 500 088 (Monday, Thursday, and Friday, from 9 AM to 5 PM)

0800 500 099 (Tuesday and Wednesday, from 9 AM to 2 PM)

Once registered, UNHCR will refer applications to IOM.

After assessment and approval by IOM, the cash assistance will be transferred to a Slovak bank account of the registered applicants. If no bank account is available, the assistance will be provided through the prepaid cards given by IOM.

Questions and answers

What is the process to qualify for this IOM cash assistance?

  1. Register with UNHCR in person and inform them that you care for an adult Ukrainian national with a disability or you are an adult Ukrainian national with some specific needs (the “applicants”). Provide all contact details.
  2. UNHCR will provide this information to IOM.
  3. A social worker from IOM’s partner organisation will contact you by phone to start the assessment process.
  4. The social worker will schedule a home visit for a person with a disability or with some specific needs. During home visits, the social worker will do disability or specific need assessments for those who do not have a disability card/lost their card.
  5. Persons with a severe disability who have a Ukrainian certificate or disability card will be automatically registered without assessment and a copy of their disability card or certificate will be collected and documented for reference.
  6. The social worker will visit the applicants to assess their care needs.
  7. If approved by the social worker, the carer of a person with a disability will be eligible for cash assistance. If a person with some specific needs requires support, they will be eligible for direct cash assistance subject to the approval of the social worker.
  8. The cash assistance will be paid after all these steps are finalized.

What is the difference between a person with a disability and a person with specific needs?

The social worker will assess the level of disability following the disability criteria from IOM. For the disability confirmation following criteria will be used:

  • Having a card or certificate of disability from Ukraine

OR

  • Seventy Percent (70%) scored on WHODAS (WHO Disability Assessment Schedule) assessment along with observation notes and analysis.

To assess the person with specific needs following criteria will be used:

  • Person having life-endangering health complications;
  • Person with diabetes or any other chronic disorders;
  • Person recently had surgery and needs care at home;
  • Immobile person;
  • Person with Down syndrome;
  • Person with serious medical conditions as determined by a qualified physician;
  • Person with mental disorders which prevent them from labour/school inclusion and create challenges for any community engagement;
  • Person on all day care services who could not be on independent living;
  • Person with physical or mental disability;
  • Person having Epilepsy;
  • Person who needs assistive devices.

If I cannot come to register in person at the UNHCR centre, could someone else make the registration for me?

There are several ways how can applicants register: in person at the UNHCR registration centre, or if a person with a disability or a person with specific needs cannot register themselves with UNHCR in person, their family member can register them by providing relevant information required by UNHCR or it is possible to arrange a visit by the UNHCR mobile team, which will register an applicant with a disability or an applicant with specific needs at their home.

What documents and information shall I provide for the assessment process?

During the visit of a social worker, you will need personal identification documents (passport or any official ID) to identify the carer and the disabled person.

The Ukrainian disability card or health documentation is also helpful.

You will be asked to complete the form and provide a bank account number in Slovakia, including the IBAN details.

Is this IOM’s cash assistance in the conflict with other cash supports provided to people fleeing Ukraine by UNHCR, IFRC, or UNICEF?

No, each organisation provides cash assistance for a different category of people fleeing Ukraine.

  1. UNHCR, UNICEF, and IFRC – cash for material needs;
  2. UNICEF – cash for carers of disabled children (18 years and younger);
  3. IOM – cash for carers of an adult Ukrainian national with a disability or an adult Ukrainian national with some specific needs.

What if I have a child with specific needs?

UNICEF will provide cash assistance for carers of a child with specific needs. The process to qualify for this cash assistance is the same as the one for IOM. The child with specific needs shall be registered with UNHCR. UNHCR will provide the information to UNICEF, and after an assessment, within a month UNICEF’s partner TENENET will contact you to conduct a further assessment to determine the eligibility of the carer. If eligible, the carer will receive EUR 508 every month for three months.

For UNHCR and UNICEF cash assistance questions, call the toll-free UNICEF and UNHCR Cash Assistance Hotline:

Toll-free number: 0800 221 230 (from a Slovak phone number)

Toll-free landline: +421 2 22 11 56 50 (call from a telephone number other than Slovak).

If I have any additional questions or feedback, who should I contact? How can I submit a confidential complaint?

Please call the IOM Slovakia toll-free info lines at 0800 500 088 (Monday, Thursday, and Friday, from 9 AM to 5 PM) and 0800 500 099 (Tuesday and Wednesday, from 9 AM to 2 PM), or send an email at This email address is being protected from spambots. You need JavaScript enabled to view it..

Contact us

International Organization for Migration (IOM) – Office in Slovakia

Toll-free Info lines (calls from Slovakia):

0800 500 088 (Monday, Thursday, and Friday, from 9 AM to 5 PM)

0800 500 099 (Tuesday and Wednesday, from 9 AM to 2 PM)

Email: This email address is being protected from spambots. You need JavaScript enabled to view it.


IOM provides this cash assistance within its official Cash-Based Intervention (CBI) Programme.

This activity was carried out with funding from a grant from the USA – U.S. Department of State Bureau of Population Refugees and Migration (PRM), France, and Switzerland – State Secretariat for Migration (SEM) and Norwegian Ministry of Foreign Affairs.

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